Questions


General

What does the doTERRA Healing Hands Foundation do?

We empower people and communities worldwide by providing the tools needed to become self-reliant. We do this through our collaborative impact partnerships, facilitating community development projects in Co-Impact Sourcing® communities, and by empowering Wellness Advocates to engage in good in local and global community projects they care about.

Is the doTERRA Healing Hands Foundation a nonprofit?

The doTERRA Healing Hands Foundation® is a United States-registered 501(c)(3) non-profit organization. doTERRA International provides for all overhead and administrative costs of the foundation, ensuring that 100% of all donations go directly to those receiving aid. 

doTERRA® has carried the culture of the dōTERRA Healing Hands Foundation around the globe by supporting and encouraging numerous projects, programs, and initiatives.

Co-Impact Sourcing®

How does the doTERRA Healing Hands Foundation and Co-Impact Sourcing work together?

With over 130 essential oils in its product line, doTERRA sources its oils from over 40 countries — more than half of which are developing countries. Co-Impact Sourcing ensures that small scale farmers and harvesters in disadvantaged areas are treated fairly and ethically.

In doTERRA’s Co-Impact Sourcing areas, we’re supporting development projects improving overall community health and well-being. We focus on infrastructure improvements, access to clean water, medical care and supporting community programs that improve the lives of individuals and their families.

Find out more.

The Match Program

What is The Match Program?

The doTERRA Healing Hands Foundation seeks to empower individuals to make a positive impact on the world; not just for the beneficiaries of doTERRA projects, but for those doing the projects as well. Wellness Advocates, with a project idea partnered with an aligned nonprofit or social good organization, can receive up to $15K matching their fundraised donations for approved projects!

What do I need to know before I get started?

To receive matching funds, you must be a Wellness Advocate, you must be partnered with a nonprofit or social good organization, your request should benefit a specific project (not an organization’s general fund), and you’ll need to connect with a doTERRA Diamond level (or above) project sponsor before getting started.

What role does the Diamond level project sponsor play in the project?

We believe connection is empowering. Connecting with a project sponsor can help you connect to others who may be interested in supporting your cause. The project sponsor can be as engaged or absent in your project as they wish, and they are not required to make personal financial contributions to your campaign.

Does my partnering organization have to be a non-profit?

Yes. To qualify to received matched funding you must be registered with a non-profit organization. The organization can be registered within or outside the United States, but you must provide official documentation showing the charitable status of the organization you’re working with to be approved for a match.

What does a project timeline look like from start to finish?

Once a project proposal is submitted, the doTERRA Healing Hands team usually responds within 2-4 business days. Once approved, the Wellness Advocate will set up a fundraising page on the doTERRA Healing Hands site to collect the donations for their project. Each project is given 4-6 weeks to fundraise, depending on how much they need to raise. When the fundraiser is complete, it usually takes 7-14 business days for the doTERRA Healing Hands Foundation donation to be received by the beneficiary organization. Because each project is unique, the time it takes to spend the money and complete the project varies, but is on average 4-6 months. When the project is complete, Wellness Advocates usually have 7 days to submit their final impact report (project summary, final expense report, and images) to tell us how it went, and get their story posted to the doTERRA Healing Hands website!

There are three different dates on my project dashboard. What do they mean?

The Match Program is more than just a fundraiser, it’s a program that encompasses the process of developing, implementing, and then following-up on a Service Project. During the review process, the doTERRA Healing Hands team will use the Service Project completion date the Wellness Advocate provides on the “Budget and timeline” page of their project proposal to build the Match project timeline. The following dates will appear on the Match project’s dashboard following the approval of the project proposal: 1.) Fundraising completion date – this date is set by the doTERRA Healing Hands team, and is the date the Match project’s fundraiser will end; 2.) Service Project completion date – this date is set by the Wellness Advocate in their project proposal, and is the date by when all funds raised, including the doTERRA Healing Hands Foundation match, will be spent on the Service Project; and 3.) Project Page due date – this date is set by the doTERRA Healing Hands team, and is the date the Wellness Advocate should have all follow-up information about their Service Project entered into their project dashboard. Following the project follow-up stage, the doTERRA Healing Hands team will publish a page about the Match Project on the doTERRA Healing Hands website.

What if my fundraiser collects more or less money than we were approved to match?

When donations are collected through your project’s fundraising page, they are collected by the doTERRA Healing Hands Foundation and earmarked for your organization. At the end of your fundraising campaign, if you exceeded the amount approved to match by the doTERRA Healing Hands Foundation, your organization will receive all the funds you raised plus the doTERRA Healing Hands match amount (e.g., approved match: $5,000, fundraising total: $10,000, total dHHF donation: $15,000). If your fundraiser does not collect the goal amount, the doTERRA Healing Hands Foundation will match the amount that you were able to raise.

Can I collect funds through my own fundraising platform (like GoFundMe)?

No. Only donations that are received through the fundraising link for your project on the doTERRA Healing Hands website are eligible to be matched by the doTERRA Healing Hands Foundation.

How does someone donate to my fundraiser with a check?

Only donations that are received through the fundraising link for your project are eligible to be matched by the doTERRA Healing Hands Foundation. If a donor would like to make a check donation, they may donate directly to your organization and then your organization may submit a donation in that amount through your fundraising page.

What if I'm planning to hold an in-person fundraiser, instead of online?

Only donations that are received through the fundraising link for your project are eligible to be matched by the doTERRA Healing Hands Foundation. If you’re planning to host a fundraising campaign in-person rather than online, you’ll need to make sure that all donations you collect which are intended for your project are donated to your project’s doTERRA Healing Hands Foundation fundraising page before it closes.

Can I use money from my fundraiser to purchase doTERRA product?

No. Donations collected during your matching campaign fundraiser may not be used to purchase doTERRA product. Using funds donated by the doTERRA Healing Hands Foundation to purchase doTERRA product is a conflict of interest between doTERRA’s for-profit and non-profit entities. If you would like to request a donation of doTERRA products or essential oils to use on your project, please visit the Distribute Page of our website to submit a request.

Will donors receive a confirmation of their donation, or does my organization need to track that?

When a donor submits a donation through the doTERRA Healing Hands Foundation website, they are required to include an email address. Once their donation has successfully processed, they will receive a confirmation email to the email address they provided. This confirmation should be kept for their records as confirmation of their donation.

Can I request more than one matching grant?

Yes, each organization is eligible for up to $30,000 in matched funding ($60,000 in total project costs) from the doTERRA Healing Hands Foundation. An organization may submit as many requests for matched funding as they like until the $30,000 limit is reached. A single project/request cannot exceed $15,000 in matched funding ($30,000 total project budget). An organization may not have more than one match project open at a time.

Disaster Relief

How can I get involved in disaster relief?

If you are able to safely distribute kits in a disaster zone or other in-need community, please visit the Distribute page of our website to submit a request for kits. You can also donate to disaster relief efforts by purchasing Emergency Relief Hygiene kits from doTERRA*.

*Legal and solicitation disclosure

What’s in an Emergency Relief Hygiene kit?

doTERRA’s Emergency Relief Hygiene kit has been designed to help evacuees during the first 72-hours following a disaster. Each doTERRA Emergency Relief Hygiene kit contains:

  • doTERRA® Tea Tree Touch
  • Towel
  • Toothbrush
  • Adhesive bandages
  • Deep Blue® Rub samples
  • Salon Essentials Shampoo & Conditioner sample packets
  • doTERRA On Guard® Toothpaste samples
  • 1.4 oz doTERRA® Bath Bar

Can I choose which relief efforts receive the kits I purchase?

No. When Emergency Relief Hygiene kits are purchased, they are immediately donated to doTERRA Healing Hands and stored in our warehouse. This way, they’re ready to distribute when a disaster strikes.

How do I request Emergency Relief Hygiene kits for distribution?

To request Emergency Relief Hygiene kits for communities recovering from a disaster or a population in need of hygiene supplies, please visit the Distribute page of our website and then complete and return the application form to disasterrelief@doterra.com. Please note, you must be a Wellness Advocate to receive kits, and we only ship kits to US addresses.

Who can distribute kits?

Any Wellness Advocate living near a disaster zone can distribute kits, if they can do it safely. We recommend working with your local disaster response teams to coordinate your relief efforts. As you distribute the kits, don’t forget to post about your distribution to show how you #EngageInGood!

How many kits can I request?

We strongly recommend working with your city’s disaster response manager, or local nonprofits who are responding to the disaster, to assess the need. We usually start with a donation of 100 emergency kits per Wellness Advocate.

Do I have to buy the kits I want to distribute?

No. Requested kits have already been paid for by Wellness Advocates who purchased them previously. The kits are then stored in our warehouse so they’re ready to use when a disaster occurs.

Donations and Product Purchases

What are the doTERRA products I can buy that support humanitarian causes?

doTERRA® SPA Rose Hand Lotion

doTERRA Hope® Touch Blend

72-Hour Emergency Relief Hygiene Kits

doTERRA® donates 100% of all proceeds of certain products to the doTERRA Healing Hands Foundation®.

Are my doTERRA product purchases considered "tax-deductible"?

Because the individual will receive a product when purchasing Rose Lotion and Hope Blend, these product purchases are not tax-deductible.

Because the individual will not receive a product when purchasing an Emergency Relief Hygiene Kit, these donations are considered in-kind donations. The doTERRA Healing Hands Foundation recommends always consulting with a tax advisor when determining how to add this information to their taxes.